Refund Policy

WISDOM & WELLNESS ERA LLC

Our refund policy allows customers to request a refund within 24 hours of the original purchase, subject to the conditions below and applicable consumer protection laws.

1. Refund Requests

Customers may submit a refund request within 24 hours of completing their purchase by contacting contacto@paulinairibarne.com.

Please include your order number, the email address used for the purchase, and the reason for your request.

2. Digital Products

Our digital products include online educational content, programs, and downloadable or electronically delivered materials.

Refund requests for digital products will be reviewed individually. Where digital content has already been accessed, downloaded, or delivered, eligibility for a refund may depend on the nature of the product and applicable law.

3. Mentoring Services

Refund requests for mentoring services must be submitted within 24 hours of purchase. If a mentoring session has already taken place or the service has begun, any refund will be assessed according to the service provided and applicable law.

4. Personalized Music

Refund requests for personalized music must be submitted within 24 hours of purchase. Once work on a personalized order has begun, refund eligibility may be affected by the work completed and applicable law.

5. Refund Processing

If a refund is approved, it will be issued to the original payment method where possible. Processing times may vary depending on the payment provider and financial institution.

6. Exceptions and Consumer Rights

This policy does not limit any mandatory rights that customers may have under applicable consumer protection laws. Where required by law, customers may be entitled to a refund or cancellation outside the 24-hour period described above.

7. Contact

For refund requests or questions, please contact:

WISDOM & WELLNESS ERA LLC

Email: contacto@paulinairibarne.com